Last updated: October 1, 2024
The privacy of your data is of utmost importance to us. This policy outlines what data we collect and why, how we handle your data, and your rights concerning your information. We never sell your data—never have, never will.
Scope
This policy applies to all products and services offered by Secret Sauce Inc. dba Hiro Analytics, including the Hiro Retention Analytics platform (“Hiro Analytics”). It covers the handling of information about customers, prospective customers, and authorized users.
We refer collectively to these groups as “you” in this policy.
This policy does not cover data provided by customers about their end users, which is processed by Hiro Analytics on behalf of customers in accordance with applicable agreements. For details on data collected and processed on your behalf, please refer to our Data Processing Agreement.
What We Collect and Why
Identity and Access
When you sign up for Hiro Analytics, we collect basic information such as your name, company name, and email address to create and manage your account, and send you product updates. We do not collect or store any personally identifiable information from end users, including email addresses, phone numbers, or physical addresses.
Geolocation Data
We log IP addresses for account security and fraud prevention.
Website Interactions
We collect browsing activity for analytics and statistical purposes, such as conversion rate testing and improving user experience. This includes browser information, IP addresses, and referring websites.
Cookies
We use cookies to remember your login information and preferences. Cookies help us improve your experience on our platform. You can control cookie settings through your browser.
Voluntary Correspondence
If you contact us with questions or feedback, we may retain your correspondence, including email addresses, for future reference and support purposes.
How We Use Your Data
• To provide, maintain, and improve our Services.
• To secure your account and our platform.
• To communicate with you about your account, product updates, and support requests.
• To analyze usage patterns and optimize the performance of our Services.
When We Access Your Data
We may access your data:
• To troubleshoot technical issues or provide support at your request.
• When required to respond to legal obligations or to enforce our Terms of Service.
• For security purposes or to investigate potential abuses.
Data Retention
We retain your data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your account, your data will be inaccessible immediately and permanently deleted within 60 days.
Location of Data
All data processed by Hiro Analytics is stored and managed in the United States. By using our Services, you consent to the transfer and storage of your data in the United States.
Your Rights
You have the right to access, update, and request deletion of your data. You may also object to certain data processing activities or request restrictions. To exercise these rights, please contact us at team@hiroanalytics.com.
Changes to This Policy
We may update this policy to reflect changes in our practices or relevant regulations. We will notify you of significant changes and update the date at the top of this policy.
Contact Us
If you have questions or concerns about this policy, please reach out to team@hiroanalytics.com.