Last updated: October 1, 2024
Thank you for choosing Hiro Analytics! We are dedicated to providing our customers with high-quality analytics tools to help optimize your retention strategies. These Terms of Service (“Terms”) are designed to set the expectations for using our Services.
Definitions
• When we say “Company,” “we,” “our,” or “us,” we are referring to Secret Sauce Inc. dba Hiro Analytics, a company incorporated in the United States with a principal place of business at 3947 Franklin Avenue, Los Angeles, CA 90027.
• “Services” means our platform, website, applications, and any related services provided by Hiro Analytics, including data processing and analytics solutions for retention optimization.
• “You” or “your” refers to the organization or individual that owns an account with one or more of our Services.
We may update these Terms in the future. If significant changes are made, we will notify you by updating the date at the top of this page and informing you via email. Continued use of the Services after any changes constitute your acceptance of the updated Terms.
1. Account Terms
• You are responsible for maintaining the security of your account and password.
• You may not use the Services for any unlawful or prohibited purposes, including violating applicable laws or regulations.
2. Payment, Refunds, and Plan Changes
• We offer various pricing plans. When signing up for a paid plan, you must provide a valid payment method.
• All fees are exclusive of taxes. You are responsible for any taxes that may apply.
• If you upgrade or downgrade your plan, the new rate will take effect in the next billing cycle.
3. Cancellation and Termination
• You may cancel your account at any time. Upon cancellation, your data will be inaccessible and permanently deleted from our systems within 90 days.
• We reserve the right to suspend or terminate accounts for violating these Terms or engaging in illegal or harmful activities.
4. Modifications to the Service and Prices
• We may modify or discontinue our Services with or without notice.
• If we change prices for our Services, existing customers will receive at least 30 days’ notice before the changes take effect.
5. Uptime, Security, and Privacy
• The Services are provided on an “as is” and “as available” basis. While we strive for maximum uptime, we do not guarantee uninterrupted service.
• We take security seriously and implement measures to protect your data, including encryption and regular backups.
• By using our Services, you consent to the processing of your data as outlined in our Privacy Policy. We only access your data when necessary for maintenance, support, or as required by law.
6. Copyright and Content Ownership
• All content on our platform is protected by copyright laws. You retain ownership of any data you submit, but grant us a license to use it for providing our Services.
• You may not copy, modify, or distribute our proprietary content without written permission.
7. Services Adaptations and API Terms
• We offer APIs for integrating with our Services. Abuse of the API may result in suspension or termination of your accounts.
8. Limitation of Liability
• The Services are provided “AS IS” without warranties of any kind. You use the Services at your own risk.
• To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Services.
• Our total liability for any claims arising under these Terms shall not exceed the amount paid by you for the Services.
9. Data Processing Agreement (DPA)
These Terms incorporate our Data Processing Agreement (“DPA”) when applicable, which governs the processing of data in accordance with GDPR and other data protection laws.
10. Amendments
Any amendments to these Terms must be agreed upon in writing by both parties, or by the Controller’s agreement to updated terms of service.
Contact Us
If you have any questions about these Terms, please contact our Support team at team@hiroanalytics.com